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Support Centre — FCPX Full Access
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01

Installation Tutorials

Quick video guides to get you set up. Most installations take less than a minute.

02

Common Issues

Running into a problem? These are the issues we see most often — and how to fix them.

This means you are running an out of date version of Final Cut Pro — or at least a version older than our plugins. We recommend always running the latest version to guarantee compatibility.

Apple releases updates for Final Cut Pro several times a year and it's not always obvious when they do, so it's easy to be on an old version without realising.
Mac too old to update? Use our FCP Backdater app — a desktop app that forces compatibility between newer plugins and older versions of Final Cut Pro.
Normally Final Cut Pro creates the plugin folders automatically, but sometimes it doesn't. Not to worry — it's very easy to create them yourself. Just make sure:
  1. All folder names are spelled correctly: Titles, Effects, Transitions, Generators and Compositions
  2. Each folder name starts with a capital letter (e.g. "Effects")
  3. Each folder has the .localized extension — including the "Motion Templates" folder itself
Please follow this tutorial which explains the full process very clearly.
This means the plugins haven't been installed in the correct location, or your "Motion Templates" folder isn't set up correctly.

Please follow our tutorials carefully:
1. How to install Final Cut Pro plugins
2. How to set up the Motion Templates folder
If you're seeing a red error screen and are unable to update Final Cut Pro past a certain version, you can use our FCP Backdater app — a powerful desktop app that forces compatibility between newer plugins and older versions of Final Cut Pro.
03

Downloading

Information about download links, access windows, and download limits.

All download links are active for a period of 28 days, after which they expire.

If you purchased an individual product (not a bundle) and your link has expired, please contact us at loading... and our team will refresh your access.

If you purchased a Bundle product and did not download it within the 28-day window, please contact us and we'll refresh your access.
Please note: if you have already downloaded your bundle product, we are unable to refresh access outside of the 28-day access window.
All downloads are capped to protect products from file sharing and online piracy.

If your download link is still active and you've reached your limit, please contact us at loading... and a member of our team will apply additional download credits for you.
All download links are active for a period of 28 days, after which they expire.

If you purchased The Ultimate Bundle and did not download it within the 28-day access period, please contact us at loading... and our team will happily refresh your access.
Important: if you have already downloaded The Ultimate Bundle, we are unable to refresh access outside of the 28-day access window and our team will be unable to assist you.
04

Frequently Asked Questions

Quick answers to the questions we're asked most often.

You bet! 100% of our plugins are compatible with all Apple silicon Macs. Pretty sweet.
Super easy! After your payment, a download link is emailed to you instantly. If you need any help, please contact us — we're here to help!
A 90% discount seems crazy, right? Well, we're filmmakers just like you and we truly believe in building a global filmmaking community. We've kept our talented team small and our overheads low to make this possible.

When you discover the value in the bundle, we hope you'll share FCPX Full Access with your filmmaking friends — and come back for our Pro Sound Effects too! By purchasing The Ultimate Bundle, you're directly supporting our mission to make filmmaking more affordable. So, thank you!
Most of our plugins (Effects, Titles, Transitions) are primarily for Final Cut Pro editors. Final Cut Pro is only available on Apple Mac computers.

However, we do make many products compatible with other editing software including Adobe Premiere, DaVinci Resolve, Filmora, Sony Vegas, and more. View compatible products.
You will need Final Cut Pro installed to use the majority of plugins in the bundle. Good news — Apple are currently offering a 3-month free trial of Final Cut Pro, and all of our plugins work with the trial version. Download the free trial here.
We sure are! We're offering 25% off your total order when you purchase The Ultimate Bundle and the Master Sound Effects Bundle together — that's a saving of over $50! Simply click "Add To Cart" on The Ultimate Bundle to be offered the exclusive discount.
We highly recommend watching this video which shows a great workflow for using 16x9 plugins in vertical projects.
05

Refunds & Returns

Due to the non-returnable nature of digital products, all sales are final and we are unable to process refunds or returns. Please read product descriptions carefully before purchasing and ensure you own (or intend to purchase) Final Cut Pro to use our plugins.

Don't have Final Cut Pro? Apple are currently offering a 3-month free trial — and all of our plugins are compatible with the trial version. Download the free trial here.

Please see our full Refund Policy for more information.

Still need help?

Get in Touch

A member of our friendly team of professional filmmakers will be happy to assist you. Please remember to include your order number.

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